Revolutionizing Ophthalmology Practices with EyeMD EMR’s AXON Patient Engagement System

The AXON Patient Engagement System, unveiled by EyeMD EMR in 2023 and showcased at the 2024 American Academy of Ophthalmology (AAO) meeting, is reshaping how ophthalmology practices operate. Designed to streamline digital interactions between clinicians and patients beyond traditional clinical settings, AXON has emerged as a pivotal tool for improving patient care and practice efficiency.

Tailored Solutions for Eyecare Professionals

AXON is part of a comprehensive suite of solutions crafted specifically for eyecare professionals (ECPs). EyeMD EMR’s software suite focuses on three core areas:

• Clinical Efficiency: Customizable templates and workflows within the EMR for Ophthalmology empower clinicians to provide personalized care efficiently.
• Administrative Excellence: Practice Management (PM) software simplifies real-time claims tracking and appointment scheduling.
• Patient Satisfaction: AXON fosters improved patient engagement through intuitive, user-friendly features.

Complementary tools like AbillifEye, EyeMD EMR’s rebranded billing service, ensure near-perfect accuracy in claims processing. The Hybrid Technology and High-Resolution Image Management further optimize practice operations, delivering real-time performance and seamless integration.

Real-World Success with AXON

The impact of AXON and EyeMD EMR‘s integrated solutions has been significant across ophthalmology practices.

• Kumar Eye Institute: Leveraging AXON and integrated billing services, the practice reduced errors, expedited claims, and enhanced overall patient satisfaction.
• Fraser Eye Center: Dr. Mahdi Basha highlighted how AXON improved patient engagement and streamlined workflows, elevating care quality.

These real-world success stories underscore AXON’s transformative role in modern ophthalmology.

Recognized Excellence in Ophthalmology

EyeMD EMR’s dedication to innovation and user-focused design has not gone unnoticed. In 2024, the platform received the prestigious Best in KLAS Award for Ophthalmology EMR, solidifying its reputation as a leader in the field.

Why Choose EyeMD EMR’s AXON?

With its ability to enhance operational efficiency, optimize patient engagement, and support superior care delivery, AXON is revolutionizing ophthalmology practices. Whether you run a small clinic or a large ophthalmology center, EyeMD EMR offers tailored solutions to meet your needs.

Discover the Difference: Explore more about AXON Patient Engagement System and its impact on practices nationwide in the original article on Eyes on Eyecare.

Hear how we impact your Practice

“Talk more about that clinical practice impact.
Dr. Basha noted that, for his practice, patient intake is a major time consumer.
“It’s very redundant and slow, and it’s of no benefit to anybody—patient or administrative staff,” he said.
Enter in AXON: The system streamlines patient intake by allowing patients to input their demographic and medical history, digital consent forms, and other pre-check-in tasks prior to arriving for their clinical visit.
“It makes everybody’s life easier because you know exactly what the patient wants,” Dr. Basha said. “And oftentimes, when we do the intake form in the office, patients feel rushed because you’re giving them 10 minutes, and then they’re being called in, and they’re not ready.”
By using AXON: “This gives the patient time to do things at their own pace.”
And in terms of workflow efficiencies?
Dr. Basha noted that, in most clinical practices, patient intake forms are completely different from an EMR’s actual workflow system.
“This brings the two together, so what the patient is being asked in the form is a 1:1 match to the EMR,” he said.
As a bonus: Customization options are available for clinicians to ensure this matchup is exact.
Now I have to ask: Why should ECPs consider switching to this EMR?
“Switching systems is a nightmare,” Dr. Basha said.
However, compared to other platforms that typically look to monetize their systems and generate maximum profit, he noted that EyeMD EMR considers the provider. “It has a completely different feel than with other platforms, where you can tell you’re just a number,” Dr. Basha said. “And that’s what attracted our practice to EyeMD EMR.”
For example: He noted that the company routinely asks for user feedback on their platforms and are available to discuss with ECPs how to enhance the offerings.
“They’re putting the doctor first and then figuring out how to make money off of it,” Dr. Basha said. “

Eyes on Eyecare, Alex Delaney-Gesing

Keywords: AXON Patient Engagement System, EyeMD EMR, ophthalmology EMR, patient engagement, 2024 AAO meeting, ophthalmology software solutions, Best in KLAS Award, eyecare professionals, claims processing, hybrid technology.